Study Patient Satisfaction

A study on patient satisfaction was conducted from May - September 2015 in the out-patient departments cardiology, neurology, neurosurgery, national kidney dialysis center, postoperative screening, radiology, gynaecology and the pharmacy of the Academic Hospital Paramaribo. This study is a part of the certification process and is an annually recurring process.

The purpose of this study was to evaluate the patient satisfaction at these out-patient departments and pharmacy using an interviewer-led questionnaire. Indicators used were: treatment and communication by all caregivers and information provision concerning disease, therapy and side-effects.

The results of this study are listed in internal reports for the operations managers of the departments and the board of the hospital. It will be used to implement a more patient- oriented health care in the hospital.